At Loope, we always strive to exceed customer expectations when delivering products. However, we do understand that there are certain circumstances where customers may need to return a product and request a refund. We accept returns and provide refunds under the following conditions only:

Eligible Conditions for Returns and Refunds:

Faulty or Defective Product: If you receive a product that is faulty or defective, you may return it and request a refund.

Received the Wrong Product: If you receive a product that is different from what you ordered, you are eligible to return it and request a refund.

Product in Different Shape and Sizes: If the product you received appears significantly different in shape or size from what you expected, you may return it for a refund.

Important Notice:

Customers must provide an unboxing video if they are making a complaint about a broken, stolen, damaged, or empty package. Complaints made without a video will not be accepted or processed.

This policy ensures that customers have a clear understanding of the circumstances under which they can request a return and refund, as well as the requirement for providing an unboxing video for certain types of complaints. It promotes transparency and accountability in the return and refund process.